Delivery & Returns

Delivery

We use Royal Mail Signed for delivery and advise to leave 3-5 working days for UK delivery. Orders will immediately be fulfilled once accepted and posted out the next working day. If any items you have ordered are out of stock, you will be contacted as soon as possible by phone or email.

UK Standard Delivery - £3.95

Click & Collect

We offer a FREE click & collect service from our North Berwick shop. Simply choose click & collect delivery when ordering your items and you can pop in at a time convenient to you and your order will be ready and waiting. Please allow 1-2 working days for your order to be processed and we will email you when it’s ready for collection. NOTE when processing your Click & Collect order you will be asked to supply a shipping address - please list your billing address here and move to the next page where you can select Click & Collect as normal.

Returns

If you wish to return an item please send it back to us within 28 days of receipt for a full refund or exchange. Items must be sent with the completed returns slip enclosed. Returned items must be unused and in their original condition and packaging with all labels still attached. Parcels are returned at your own cost. We recommend you obtain proof of postage as we are not responsible for your parcel until it has been received into our store. Any items lost in transit will not be treated as returned. Returns can also be made by visiting our North Berwick shop with your goods and completed returns slip. A postage fee will be charge for any exchanges needing shipped. Where applicable, refunds will be processed upon receipt of complying returned goods and will be refunded onto the card used to make the purchase. Once issued, the refund should appear within 5-7 working days.

Our Return Address:

Coastal Kids

40 High Street

North Berwick

EH39 4HQ